We (fireplaces.net) will never share any information about you to any outside party.  We will not give, buy, or rent any information about you including any personal information you choose to share, your history on this site, your email correspondence, and your phone conversations and voicemails.  We are the sole owners of information collected on this site.

If you choose to contact us via email or phone, we may save your correspondence for training and reference purposes.  We may also ask for personal information such as your name, phone, or email address.  Should you choose to refuse this information, we may not be able to assist you in the manner you desire.

We will not share any information you give us with a third party other than to complete your request (e.g. to ship an order).

We may save your contact information to contact you about your purchase and to ask for feedback.  We may also contact you regarding exclusive offers, promotional materials, new products and services, etc.  You may opt out of this communication at any time.

During the checkout process, you must provide contact and financial information.  This may include name, phone number, email address, credit card number, and credit card expiration date.  We may use your contact information to contact you regarding your order.

We will never ask you over the phone or by email for your payment information.  Should you receive a verbal or written request for this information from our number or email, please disregard it and contact us immediately.

Our online shopping cart is structured around secure software specializing in secure processing.  Information you provide during the checkout process is collected using this software and shared with fireplaces.net to complete the processing of your order.  The information shared with us includes shipping and billing information, personal information, and payment information.

While we do not share any of the information you provide to third parties (other than to process and complete your order), we may disclose this information in special circumstances.  This may be when it is required by law or, as previously mentioned, to process and ship your order.

We use a shipping company to ship orders and a credit card processing company to process your payment.  These companies do not retain, share, store, or use any information we share with them beyond what is necessary to fulfil your order.

This website contains links to other websites.  We are not responsible for the content or privacy practices of these sites.  We encourage you to be aware when you leave our site and read the privacy policies of other sites.

We may post reviews and customer testimonials on this site that contain personally identifiable information such as the customer’s name and city and state of residence.  Prior to posting this, we always obtain the customer’s consent to this information being shared on our site.

Should you choose to leave a review on the site, you will be asked to enter certain personal information.  Only your name and place of residence will be published with your review.  By posting the review, you consent to this information being shared on the site.

Any other information you give along with your review such as email address will not be posted publicly, nor will we give, sell, or rent this information to any third party.


We take precautions to protect your information.  When you submit information to our site, your information is protected both online and offline.

Whenever we collect information, that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at in front of the URL in your search bar or by looking for “https” at the beginning of the web page address.

We also protect your information offline by limiting the number of employees who have access to this information.  In addition, the computers and servers on which we store your information are kept in a secure environment.

Customer Verification Process

Providing you with a secure online shopping experience is one of our top priorities.  To ensure the security and privacy of your transactions, we use a customer verification process.  This simple process quickly verifies your identity, protecting you from online identity theft and payment fraud incidents.

This verification process is activated when an error or unusual activity occurs during the ordering process.  For example, if you enter a billing address different than the one your credit card company has on file, our system will recognize this and require additional information.

To complete the order, you will be asked to answer three questions to confirm your identity.  These questions are formulated using information obtained securely from public data records.  This may include consumer reporting agencies, State Departments of Motor Vehicles, property records, and similar sources.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post these changes on this privacy statement.

We reserve the right to modify this privacy statement at any time, so please review it frequently.

We reserve the right to disclose your any information collected as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.